InternetContent.net is a content-related portal filled with editorial, links to content-related news and articles, and a rather ugly design. But let's not judge a book by it's cover, let's instead keep our eye on this site and see if anything interesting comes out of it.

I take back all the terrible things I ever said about Starbucks, whatever they were. Two days in a row, I've been totally surprised by the service I've received at the Starbucks on 4th Street. A little history (don't worry, it's brief): I stopped driving to work a few weeks ago and started taking the MUNI again, which means I walk down 4th Street to my office. Which means I started stopping in at Starbucks for a coffee to drink along the way. I'd say I've been in about three or four times a week, for the past three weeks. Ok, enough background…

On Monday there was some mix-up, and I waited about ten minutes for my drink. Somehow it didn't get made, they apologized when they realized, and made it immediately. Late, but not particularly upset, I went on my way. After all, these things happen. Yesterday I ordered my drink, and as I tried to pay, the woman who'd fixed the mix-up on Monday dashed from behind the espresso machine to the register before I could pay and said this drink was on them, for messing up the day before. Smiling, I left with my free latte. I smiled all the way to work, as that kind of thing really puts my in a good mood.

Today I arrive, and find the line is really long (the Oracle OpenWorld conference is nearby at Moscone). I get in it, waiting about four minutes until I get to the register. I say, "venti soy latte, please." And the woman at the register hands me a drink. I assume that they've got an extra or something, so I ask, "is this soy?" And she says, "Yes, we saw you in line so we made your drink for you." I was dumb-founded. I think I said something like, "really?!" I just couldn't believe it. I thanked them all and headed down the street with a double-big smile on my face.

That Starbucks, without a doubt, provides some of the best customer service I've ever received.

I seem to type "ww" into my browser a lot instead of "www" and you know what? I always get a "Page Cannot Be Displayed" error, which makes sense, sort of. Why doesn't Microsoft give you the option to "correct" that? It seems like the browser is always trying to help you out: can't find it, want to search? Want to enter an address without http://? No problem. But it chokes on a very simple, and I'd speculate, common typographical error. It would be nice if it said, "Do you mean www by chance? It appears you've only typed ww, and I don't believe that's going to work out for you." It's rare that there's something I want my browser to do that it doesn't already (aside of course from standards support, but that's another post entirely), but I find in my increasingly-rushed life, I seem to make this mistake more and more often. And it seems like it wouldn't be too hard to fix.

It's funny how many women on this list, Fortune | Most Powerful Women, have the title Chairman. Shouldn't it be Chairperson? Or Chairwoman? Or what about simply, Chair? I thought we did away with gender-biased language back in the 90's. We certainly should have.

Dave posts a response from Jakob providing some explanation behind his "teaching kids how to author hypertext" comment. Apparently I misunderstood what he was saying, as I assumed hypertext to mean HTML, but Jakob says he was referring, "to a deeper understanding of the term than simply the current implementation." As examples, he mentions several systems with which I'm not familiar (Intermedia, NoteCards), and which he explains in his book, Multimedia and Hypertext: The Internet and Beyond. Would HyperCard fit into what he's talking about? I wish someone had taught me more about hypertext, I feel like I've missed the point completely.

A very nice piece today on Radiohead, The Post-Rock Band.

There's quite a discussion going on over at Metafilter about my post below and Jakob's column. And so far, it's remained civil and pleasant and interesting. Yippee.