Perhaps the hardest aspect of working in the "new economy" is explaing things to those that don't:
woman: "So what are you selling again?"
me: "Software. On the web. Instead of installing software on your computer you come to our website."
woman: "I don't understand."
me: "Sometimes you open a program on your computer. For our software, you come to our website."
woman: "And then download the software?"
me: "No, you just use it from our website."
woman: "So what do people pay for then?"
me: "The software."
woman: "But they're not downloading anything?"
me: "No. You just use the software on our site."
woman: "Well I still don't understand. You'll have to explain this in a letter."